Help & FAQ

Look for the teal Beginner sticker. Our easiest first kits are the Little Star Mini Cross Stitch, the Boho Plant Hanger and the Rainbow Arch Latch Hook Rug. Or browse every beginner kit.

Yes — materials, tools and a picture guide. The only exceptions are listed on the product page (for example, pillow inserts, picture frames, or the stovetop saucepan used as a double boiler for soy candles).

We time each kit ourselves at a relaxed pace with breaks. Your first project in a new craft may take a little longer, and that's completely fine. "About an hour" kits take roughly 1–2 hours, weekend projects 3–12 hours and week-long projects 12+ hours.

Orders of $50 or more ship free within the US. Below that, shipping is a flat $5.95. We pack orders within 1–2 business days, and most arrive 3–7 business days after that. See our shipping policy.

Not yet — we currently ship to all 50 states, DC, and APO/FPO addresses.

Sorry about that! Email hello@stitchandloopco.com with your order number and a quick photo, and we'll send replacement parts free of charge.

Unopened kits can be returned within 30 days of delivery for a refund. Details are in our returns & refunds policy.

Many kits are great for kids with a grown-up nearby — we list a suggested age in each kit's specifications. Some kits contain small parts, sharp needles or (for candle kits) hot wax, so please supervise younger makers.

Absolutely. Look for the mustard Gift pick sticker or browse gift-ready kits. Just enter the recipient's address at checkout — we never include prices on the packing slip.

That's our favorite kind of email. Send a photo of where you are to hello@stitchandloopco.com and we'll talk you through the next step.