Terms of service

Welcome! These terms apply to your use of stitchandloopco.com and any purchase from Stitch & Loop Co. By using the site or placing an order, you agree to them.

Orders

When you place an order, you're making an offer to buy. We accept it when we ship your kit. We may decline or cancel an order (with a full refund) if an item is unavailable, if there's an obvious pricing error, or if we suspect fraud.

Prices and payment

All prices are in US dollars. Applicable sales tax and shipping are shown before you pay. Payment is processed by our third-party payment provider. We may change prices at any time, but changes won't affect orders already accepted.

Product information

We do our best to describe and photograph kits accurately, but colors vary between screens and yarn dye lots, and some photos show styled or example projects. Time estimates and skill levels are guides, not guarantees — everyone crafts at their own pace.

Safe crafting

Kits may contain sharp tools, small parts, or (for candle kits) materials that require heat. Please read the included instructions, supervise children, and never leave a burning candle unattended. You're responsible for using kits safely and as intended.

Shipping and returns

Our Shipping Policy and Return & Refund Policy are part of these terms.

Our content

Patterns, guides, text and graphics on this site and in our kits are owned by us or our licensors. You're welcome to make and keep (or gift, or sell in small handmade quantities) the items you create from our kits, but please don't copy or redistribute our patterns or guides.

Limitation of liability

To the fullest extent allowed by law, our total liability for any claim relating to a purchase is limited to the amount you paid for that order. We aren't liable for indirect or consequential damages. Nothing in these terms limits rights you have under consumer protection laws that can't be waived.

Governing law

These terms are governed by the laws of the US state in which we are registered, without regard to conflict-of-law rules.

Changes

We may update these terms from time to time; the version posted when you order applies to that order.

Contact

Questions about these terms? Email hello@stitchandloopco.com.

Last updated: November 5, 2026