Shipping policy

Where we ship

We ship to addresses in all 50 US states, Washington DC, and APO/FPO/DPO military addresses. We don't currently ship internationally.

Shipping costs

• Orders of $50.00 or more (after any discounts, before tax): free standard shipping.
• Orders under $50.00: flat $5.95 standard shipping.

Processing time

We pack orders within 1–2 business days (Monday–Friday, excluding US federal holidays). During busy gifting seasons this can stretch to 3 business days — we'll post a note on the site if that happens.

Delivery time

Once shipped, most orders arrive within 3–7 business days. Alaska, Hawaii and military addresses can take a few days longer. Delivery estimates come from the carrier and aren't guaranteed.

Tracking

You'll receive an email with a tracking link as soon as your kit leaves us. If it hasn't arrived 10 business days after shipping, email hello@stitchandloopco.com and we'll look into it.

Lost, stolen or damaged packages

If the carrier marks a package delivered but you can't find it, please check with neighbors and your building's mailroom first, then contact us within 14 days. If a kit arrives damaged, send us a photo and we'll replace the damaged parts or the whole kit.

Address mix-ups

Please double-check your address at checkout. If you spot a typo, email us right away — we can usually fix it before the order is packed. We can't be responsible for packages sent to an incorrect address provided at checkout, but we'll always try to help.

Last updated: November 5, 2026