Returns & refunds
The short version
Unopened kits can be returned within 30 days of delivery for a full refund of the item price. Missing or damaged parts? We'll replace them for free — no return needed.
What can be returned
- Kits and supplies that are unused and in their original, unopened packaging.
- Items returned within 30 days of the delivery date shown in tracking.
What can't be returned
- Kits that have been opened or started (for hygiene and resale reasons — yarn and wax are hard to un-use!). If something about an opened kit isn't right, please contact us anyway; we'll make it right with replacement parts.
- Gift cards.
How to start a return
- Email hello@stitchandloopco.com with your order number and the items you'd like to return.
- We'll reply with the return address and instructions within 1–2 business days.
- Ship the items back with a trackable service. Return shipping is paid by the customer unless the return is due to our error.
Refunds
Once your return arrives and we've checked it, we'll issue a refund to your original payment method within 5 business days. Your bank may take a few extra days to post it. Original shipping charges are non-refundable unless we made a mistake.
Our mistakes
If we sent the wrong kit, or a kit arrived damaged or incomplete, we'll cover the cost of fixing it — replacement parts, a replacement kit or a refund, your choice.
Exchanges
Want a different kit instead? Return the unopened kit as described above and place a new order — it's the quickest way to get your new project on its way.
Last updated: November 5, 2026