Privacy policy
This policy explains what information Stitch & Loop Co. ("we", "us") collects when you visit stitchandloopco.com or buy from us, and what we do with it. We keep it simple: we collect what we need to run the shop and get your kits to you.
Information you give us
- Order details: name, email, shipping address and (optionally) phone number entered at checkout.
- Messages: anything you send us by email or the contact form.
- Newsletter: your email address, only if you tick the sign-up box.
Payment information
Payments are handled by a third-party payment processor. Card numbers are entered on the processor's secure page and are never sent to or stored by us.
Information collected automatically
Like most websites, our host and analytics tools may log basic technical data such as your IP address, browser type, pages visited and referring site. Your basket is stored in your own browser's local storage so it's still there when you come back — it isn't sent to us until you check out.
Advertising and cookies
We may use advertising services such as Google Ads to show our kits to people who might like them, and to measure whether those ads work. These services may use cookies or similar technologies. You can manage ad personalization in your Google account settings and control cookies in your browser.
How we use information
- To process, ship and support your orders.
- To answer your questions and help with projects.
- To send newsletters if you opted in (unsubscribe any time with one click).
- To understand how the site is used and improve it.
- To prevent fraud and comply with legal obligations.
Sharing
We don't sell your personal information. We share it only with service providers that help us run the shop — payment processing, shipping carriers, email and website hosting — and only as needed for them to do that job, or when required by law.
Your choices and rights
You can ask us to access, correct or delete the personal information we hold about you by emailing hello@stitchandloopco.com. Depending on your state (for example, California, Colorado, Virginia and others), you may have additional rights, including the right to know what we collect and to opt out of certain data uses. We won't treat you differently for exercising them.
Children
Our site is meant for adults buying crafts (sometimes for kids!). We don't knowingly collect personal information from children under 13.
Data retention and security
We keep order records as long as needed for accounting, tax and legal purposes, and use reasonable safeguards to protect your information.
Changes and contact
We'll post any updates to this page with a new date. Questions? Email hello@stitchandloopco.com.
Last updated: November 5, 2026